How do I make reservation ?

- On the Book Online page, select for how many people you want the tour, then just follow the easy steps. You need to supply your basic information, make sure your phone number and email are correct.

Do I need to pay the full amount when making the reservation ?

- Yes. Once you've selected the tour and filled in your information, you will fowarded to a Paypal page where you can use your Paypal account or any major credit cards to complete the payment.

Any company that offers you to book with a minimum deposit and ask for cash only when boarding the van is probably laundering money and not safe to deal with. You make your choice with what company you want to deal with!

Can I cancel and get my money back ?

- Yes. Please read the following conditions :

  • Cancellation requests made 8 (eight) or more days prior to confirmed excursion date are subject to a penalization of 10% of the amount paid for administration fee. The other 90% will be refunded.
  • Cancellation requests made 4 (four) days prior to the confirmed excursion date are subject to a penalization of 50% of the amount paid. The other 50% will be refunded.
  • Cancellation requests within 3 (three) days to the confirmed excursion date or a “no-show” are non refundable.
Can we change the day of the tour once we arrive at our hotel?

Yes, depending on availability. Please call us as soon as possible; if calling from Cancun dial 045-984-114-8734, calling from Riviera Maya 044-984-114-8734.

How will we know what time your gonna pick us up ?

- After the confirmation of the the payment, we will call within 24 hours to confirm all the details.

Can we choose our pick up time ?

- Yes.

What if it rains on the day of the excursion ?

- Does'nt matter, most likely it's not raining in Chichen Itza. The tour still operates normally.

Can we spend more time in Chichen Itza and less time in Valladolid ?

- Yes. Just let us know in advance if possible. Otherwise just tell your tour guide when boarding the van.

Can we add one more person the morning of the tour ?

- No, for insurance matters.

Are insurances included ?

- Yes.

We have a vegetarian with us, will he eat ?

- Yes. Just let us know in advance. We won't let him starve.

Should we bring more money ?

-Yes. There is a tax of 3 USD tax you need to pay for taking pictures in Chichen Itza. Drinks inside the restaurant are not included. Maybe you'll want to give a tip to your tour guide.



In case you have more questions please contact us. Go to the contact page.

 

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